FAQs
If you have questions about Maxwells DIY’s products or services, we’re here to help. Below, you’ll find answers to common queries. If your question isn’t covered here, please don’t hesitate to contact your local branch for further assistance.
Each of our branches is uniquely tailored to meet the specific needs and preferences of its local community. Understanding that each geographical area has its distinct requirements, we ensure that our product offerings and services are specially curated to serve you best. Whether you’re tackling home improvement, gardening, or professional building projects, visit your nearest Maxwells DIY for a personalised shopping experience that addresses the demands of your locality.
As always, it’s best to contact your local Maxwells DIY branch to confirm before travelling.
Table of contents
General Operations
At this current time from our perspective as a retailer, choosing to operate exclusively through our physical branches allows us to deliver a shopping experience that we believe is best conducted face-to-face. In our stores, you can receive personalised advice and assistance from our knowledgeable staff, and experience our products firsthand — seeing, touching, and trying items before making a purchase. This immediacy and sensory experience simply cannot be replicated online.
Additionally, by focusing on our physical locations, we aim to create a unique and memorable atmosphere that embodies our brand and values, fostering a stronger connection with you, our customer. We also believe this approach helps us maintain the integrity of our product pricing and quality, ensuring that you always receive the best value without the overhead of digital operations.
This choice helps us stay true to our commitment to exceptional service and customer satisfaction.
If you live in the areas of Northumberland, Newcastle-upon-Tyne, North Tyneside, Gateshead, South Tyneside, Sunderland, County Durham, Darlington, Hartlepool, Stockton-on-Tees, Redcar and Cleveland and Middlesborough you are not too far from a Maxwells DIY store.
Find a branch here.
If you contact your local branch by telephone one of our friendly team will let you know if the product is available in their store. Alternatively, they may be able to suggest which Maxwells branch you can visit to purchase it.
If you contact your local branch by telephone one of our friendly team will price check a product for you.
Yes, you may return a product to the branch you purchased it from within 30 days provided the goods are unused, unopened & in the original packaging.
You must retain your receipt in order for this to be processed.
Special orders that are returned will be subject to a restocking charge.
Exclusions apply.
As always, it’s best to contact your local branch to confirm before travelling.
Our Peterlee branch is open until 7pm Monday – Friday.
There are cases where we can offer discount to the trade, as well as for large or bulk buys.
As always, it’s best to contact your local branch to confirm before travelling.
Supplier enquiries can be directed to maxwellsdiy@btconnect.com.
We occasionally offer promotional and discount codes. Make sure you are subscribed to our Mailing List to be informed when the next ones are live!
Join our Mailing List now to get first access to special offers, DIY guides, inspirational ideas and more directly to your inbox!
Complaints can be directed to max@maxwellsdiy.co.uk.
Our registered office is: Unit 4, Durham Road Trading Estate, Birtley, County Durham, DH3 2BQ
If you are interested in working with Maxwells DIY, please email your CV to max@maxwellsdiy.co.uk.
Yes, you can arrange to pay over the phone and collect your items later. Please contact your local branch for this service. Note that terms and conditions apply, so it’s essential to speak directly with the branch for specific details on how to proceed.
Departments
Yes, you can buy electrical cable by the metre at your local store. Any lengths you need can be cut in store while you wait, and there is a choice of cables available.
As always, it’s best to contact your local branch to confirm before travelling.
Yes, you can have steel chain cut to size at the store. Please contact your local Maxwells branch to arrange this service. It can be done while you wait, and there are different types of chain available to choose from.
As always, it’s best to contact your local branch to confirm before travelling.
No, we supply a newer version of Creosote that is safer but retains the same properties as the ‘old-fashioned’ type.
As always, it’s best to contact your local branch to confirm before travelling.
Home Delivery
We deliver a wide range of items, including fence panels. However, please note that Calor gas is excluded from our delivery service. Free delivery is available for orders exceeding £250.
Orders under the £250 have a small fee of £15
An out-of-area charge may apply (contact your local branch for details)
We deliver Monday to Friday during trading hours, which vary by branch. Please contact your local branch for specific delivery times.
You can pay for your order either before delivery or choose to pay cash on delivery.
As always, it’s best to contact your local branch to confirm before travelling.
Paint Mixing
Yes, we offer a complimentary colour matching service in store. To get started, simply bring along a sample of the colour you’d like us to match, such as a piece of cloth or paper. We adhere to the Dulux standard to ensure high quality and accuracy in the colours we produce. The process takes approximately 30 minutes from start to finish.
We can match colours across a wide range of paint types including emulsion, gloss, satin, masonry, Hammerite, and Cuprinol Garden Shades. While the colour matching service is free, you will only need to pay for the product itself.
As always, it’s best to contact your local branch to confirm before travelling.
Our Birtley, Peterlee and Ashington branches offer this Dulux standard paint mixing service.
Door Fitting
We fit both internal and external wooden doors. Our fitting services are available locally to each of our branches. Please contact your local branch for more information on how we can assist with your specific door fitting needs.
Our fitting service is designed to be straightforward and efficient, ensuring a seamless experience from start to finish. Here’s how it works:
- Measuring Service: Initially, we provide a measuring service to accurately assess the dimensions of the area where the installation will take place. This ensures that all products fit perfectly.
- Produce Quote: Based on the measurements, we will produce a detailed quote outlining the cost of the products and the fitting service. This quote is tailored to your specific requirements.
- Agreed Fitting: Once you are happy with the quote and decide to proceed, we will agree on a fitting date that is convenient for you. Our professional team will then carry out the installation to the highest standards.
Please contact your local branch to arrange a measurement and to discuss your requirements further.
Wood Cutting
Whilst this service is primarily for wood purchased from Maxwells, our cutting teams would be happy to help you providing what you need cut is clean and free from screws and fixings. The best thing to do would be to visit one of our cutting rooms and chat to a member of staff for a final decision. If the wood is small enough to take to show them please do or take some clear pictures to explain. They would agree a price with you before any cuts are made.
Please contact your local branch to discuss your requirements further.
Yes, we offer a cutting service for kitchen worktops. You can purchase any wood-based worktop from us, and we will cut it to your specified dimensions. This service ensures that your worktop fits perfectly in your kitchen space. Visit us in store to choose your worktop and discuss your specific requirements.
Please contact your local branch to arrange a measurement and to discuss your requirements further.
Yes, we can certainly assist with that. We offer a bespoke service where we measure and manufacture garden gates to fit any specific dimensions. Whether you need a uniquely sized gate or a custom design, our team is here to help. Visit your local branch to discuss your requirements and we’ll take care of the measurements and manufacturing process to ensure your garden gate is a perfect fit.
Please contact your local branch to arrange a measurement and to discuss your requirements further.
We are equipped to cut all types of wood. Some of the common types of wood we handle include pine, oak, MDF (Medium Density Fibreboard), plywood, and chipboard. Whether you need wood for shelving, furniture making, or any other project, we can cut it to your specified dimensions. Visit us in store to discuss your requirements and see our full range of wood products.
Please contact your local branch to discuss your requirements further.
